Last updated Sep 8, 2026

SHIPPING: -Boxes close every week on Sunday at 1pm. Purchase a hold in the shop if you would like to keep it open through the week to add to it. - Shipments to CA/HI/PR/AK/OR/WA require upgraded 3 day shipping minimum. If you choose Ground, Prop Spot will not cover the plants as they spend 5-7 days in the mail. - We ship Monday-Tuesday.All holds must be purchased before boxes close on Sunday. We will ship on Wednesday occasionally for UPS/Fedex 2 day or overnight. - We take great care in packing your plants securely to ensure they arrive in the same condition they left us. However, due to the delicate nature of plants, slight cosmetic damage such as a torn, bent, or broken leaf or stem could occur. Your plant could also lose a leaf or two during transit. Some plants are more delicate than others and do not travel well. No refunds or replacements. - We are not responsible for carrier delays. Unfortunately, once the plant is picked up by UPS/Fedex or dropped off at UPS/Fedex, how they handle your package is out of our control. -Plants may or may not be labeled, but they do have numbers and you can refer to your order for plant identification. LIVE ARRIVAL GAURANTEE: - Your plant is guaranteed to arrive to you alive if you upgrade shipping to UPS/Fedex 2 day and purchase a heat pack (if temperatures are below 45). - This does NOT include cosmetic damage. CUSTOMER SATISFACTION: - We want you to be completely satisfied with your purchase and strive for a 5-star review! If you have any issues and feel your experience was less than 5 stars, reach out to us within 24 hours of receiving your plant for a resolution. RETURNS AND REFUNDS: - No returns. - No refunds or replacement for cosmetic damage. - If we determine the plant is dead and you purchased a shipping upgrade and heat pack (if temps below 45) we will happily replace or refund the plant. - Must take pics or video within 6 hours of receiving the package. CANCELLATIONS: -25% restocking fee for cancellations. THANK YOU FOR SUPPORTING MY SMALL BUSINESS!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.