Last updated Jun 14, 2026

Processing Time • Orders are processed within 1–3 business days. All Sales Final • Please note that all sales are final. We do not accept refunds, cancellations, or exchanges. Shipping • Orders ship Monday–Thursday only. • We ship via UPS (or USPS if UPS does not deliver to your area). • Plants typically arrive within 3–4 days of shipping. Weather Protection • Heat and cold protection are NOT included. • If needed, please purchase protection separately—we are not responsible for weather-related damages if it is not purchased. Damages • If your plant arrives damaged, contact us on the app or email us at info@runoplants.com. • You must provide photos or videos of the unboxing and the damage. • Please note: Minor cosmetic issues (like bent stems or a broken leaf) can happen in transit and are not considered damage. Packing Methods • Each plant is carefully packed with: • A protective sleeve • Polyfill for leaf cushioning • A bamboo stick to prevent crushing • Soil secured with Saran Wrap & polyfill • Additional box protection to minimize shifting in transit We take great care to ensure your plant arrives healthy and secure 💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.