Last updated Sep 24, 2026

🌿 PlantMedic Shop Guidelines 🌿 Thank you for supporting PlantMedic! Please read the following shop guidelines before purchasing. By placing an order, you agree to these terms. 📦 SHIPPING 🚚 2nd Day Air Shipping Only I ship plants using UPS 2nd Day Air whenever possible. This is done intentionally to minimize the amount of time your plant spends in transit and help ensure it arrives safely and in good condition. 📅 Shipping Days * Plants typically ship Monday–Wednesday to help prevent weekend delays. * Orders placed later in the week may be held until the following shipping window. * Tracking information will be provided once your order ships. 🌡️ Weather Delays Extreme temperatures can be dangerous for plants. I may delay shipment when necessary to avoid knowingly sending a plant into unsafe weather conditions. ⚠️ SHIPPING RISKS Once a package is handed over to the shipping carrier, I am not responsible for carrier delays, mishandling, lost packages, or damage that occurs during transit. While I take great care to package every plant securely, shipping live plants always carries some risk. 2nd Day Air significantly reduces transit time, but it does not guarantee that a package will arrive without damage or delay. Please monitor your tracking and make arrangements to receive your package promptly. 🌱 PLANT CONDITION Plants are living organisms and may experience changes during shipping. Minor yellowing, drooping, leaf movement, soil/substrate displacement, or cosmetic damage can occur during transit and does not necessarily indicate a problem with the plant. Plants are photographed before shipping whenever appropriate. The exact plant pictured will be sent unless otherwise stated in the listing. 📸 DOA / SHIPPING ISSUES If your plant arrives with a serious shipping-related issue: * Contact me within 24 hours of delivery. * Provide clear photos of the plant, packaging, shipping label, and any visible damage. * Unboxing videos are strongly encouraged and may be required when evaluating shipping claims. * Do not discard the packaging until the issue has been documented. Any resolution is handled case-by-case based on the condition of the plant and circumstances of the shipment.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.