Last updated Aug 23, 2026

BREEZY AQUATICS ONLINE SALES POLICY SHIPPING AND SALES 1.1 Shipping is combined whenever feasible. 1.2 All sales are final! However, if there is a legimate reason for cancellation there will be a 10% restocking fee if seller agrees to cancellation request. 1.3 We do not accept returns or trades of Live Fish, shrimp or plants. 1.4 We hold and photograph all outgoing shipments for at least one month after shipping. In the event of any error in an order, we will expect customers to present pictures and video of their order as needed. 1.5 All customers are expected to be responsible for and be aware of their local weather conditions and availability during the time of delivery. 1.6 We reserve the right to delay shipping, within reason, in order to prevent harm to the fish due to emergencies, weather conditions, or shipping provider delays. ARRIVE ALIVE GUARANTEE: 2.1 In the event of any Dead On Arrivals (DOA), the customer will be expected to claim them within Four (4) hours of the tracked package’s arrival. 2.2 To claim a DOA, we require a short video of the dead fish/plants/shrimp/snails still inside of their sealed bag. 2.3 For snails, we must see the presence of a “trapdoor” and/or significant discoloration of their included water sponge inside of the sealed bag. 2.4 When claimed, we will send a replacement with the customer’s next order, OR the customer may pay shipping to receive the replacement alone. Cancellation/Out of Stock Policy: 3.1 If we do not have an item in stock for any reason, we will offer a replacement of equivalent value OR a refund for the item/order as needed. 3.2 Communication and wanting resolve issues is very important to us. But we must be both on the same page. so please reach out to us with questions or issues. Failing to do so will lead to hardship on everyone and the most of all the fish. Other Notes: 4.1 All customers are responsible for proper acclimation and knowledgeable care of their fish. 4.2 We reserve the right to refuse service and cancel orders at any time. 4.3 We reserve the right to make exception to these policies at any time, and only consider this on a case by case basis. 4.4 All customers are expected to read and understand individual seller’s shop policies ahead of purchase, per Palmstreet’s terms of service.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.