Last updated Sep 11, 2026

We appreciate your business! Please review our policies before purchasing or bidding. 📦 SHIPPING TL;DR: We combine and ship orders Tuesday, include free insulation, and may hold shipments for unsafe weather. Base shipping UPS 3-Day unless otherwise stated; upgrades are available in the shop. Shipping cutoff is Monday 12 Noon Carrier delays and handling are outside our control. We may delay shipment when weather at origin, destination, or along the route is unsafe. Customers are responsible for accurate addresses and prompt retrieval. Damage from address errors, rerouting, holds, missed delivery, refusal, or packages left in uncontrolled conditions after delivery is not covered. ❤️‍🩹 ARRIVE ALIVE TL;DR: Coverage requires 2-Day shipping, insulation, and appropriate weather protection. To qualify: → 2-Day Shipping Upgrade → Insulation → Heat pack below 50°F → Cool pack above 90°F This covers plant condition at delivery, not successful deflasking or acclimation. Temperature damage is not covered when appropriate protection was not selected. 🎥 UNBOXING & CLAIMS TL;DR: Claims require a complete unboxing video within 1 hour of confirmed delivery. The video must begin with the sealed package and show the label, full unboxing, packaging, and plant condition. For temperature claims, document conditions at opening. Claims are reviewed case by case. We may request additional documentation. A claim does not automatically guarantee compensation. 🌱 TCs & ACCLIMATION TL;DR: TCs require proper deflasking and acclimation. We provide instructions for the best possible outcome. TCs are lab-grown plantlets in agar. We provide detailed deflasking/acclimation instructions and sell acclimation supplies. Shipping stress is EXPECTED. Yellowing, fading, drooping, minor leaf damage, damaged lab leaves, condensation, shifted agar, cloudy or colored agar, and loss of some original leaves may occur without meaning the TC is nonviable. These conditions alone are generally NOT grounds for refund, replacement, credit, or discount. Lab-grown leaves may decline and be replaced by new growth. If you are new to TCs, follow our instructions closely. Because growing conditions vary, successful acclimation cannot be guaranteed. Once opened, deflasked, treated, planted, or altered, continued survival is the grower’s responsibility. 🪴 GROWER’S CHOICE & APPEARANCE TL;DR: Reference photos show cultivar potential, not an exact guarantee of the TC you receive. You will receive the listed species/cultivar, but size, leaf count, color, variegation, pattern, and appearance may differ. Some cultivars—including Devil Monster, Bulbasaur, White Monster, Light Lime, Green Snow, and others—may not show mature color, variegation, or fenestration as juveniles. This is normal. Variegation may increase, decrease, change, or revert. Unless stated otherwise, we cannot guarantee a percentage, pattern, or future level of variegation. We grow what we sell and aim for 100% identification accuracy. 📋 CONDITION BEFORE SHIPPING TL;DR: If a plant declines before shipment, we may replace it or refund that item. If a TC significantly declines before packing, we may substitute the same cultivar or refund the item. A replacement may differ from the original photo, even when the listing was not Grower’s Choice. 🎁 GIVYS / GIVEAWAYS TL;DR: Free plants have no monetary value and no warranty. Givys are complimentary and are not eligible for refunds, replacements, credits, discounts, or warranty coverage. Their condition does not affect the value of paid items. ❤️‍🩹 REHAB TCs TL;DR: Rehab TCs are discounted, higher-risk rescue plants with no standard warranty. Rehab TCs may be stressed, declining, cloudy, contaminated, aging, or near the end of normal in-vitro viability. Purchasing one means accepting that extra risk. They may fail despite proper care and are not eligible for refunds, replacements, credits, discounts, or Arrive Alive coverage. 🦠 PESTS & ENVIRONMENT TL;DR: Document concerns immediately upon arrival. Once opened and introduced to a new environment, later pest, fungal, bacterial, rot, mold, or environmental issues cannot automatically be attributed to shipment. Document concerns before treating or altering the plant. 💵 REFUNDS & REPLACEMENTS TL;DR: Covered claims are resolved case by case. Approved claims may be resolved with a replacement, store credit, partial refund, or refund. Replacements are subject to availability and may not exactly match the original. ❌ CANCELLATIONS TL;DR: Bid responsibly. Cancellations case by case, and you may only receive one courtesy cancellation. One cancellation per customer at our discretion; additional requests may be declined. Use it wisely! ↩️ RETURNS TL;DR: TCs cannot be returned after delivery. Because live TCs are perishable and we cannot verify handling or care after delivery, returns are not accepted. 📷 Photos use AI and for reference of mature plant only DM with any questions!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.