Last updated Sep 15, 2026

🌿 Shop Guidelines 🌿 🌱 PLEASE READ BEFORE PURCHASING By placing an order, you acknowledge and agree to the shop guidelines below. 📦 Shipping & Delivery * 🌿 Shipping upgrades and insulation are available as shop add-ons when offered. * 💰 Standard shipping rates are based on the expected shipping cost. If you live farther away, including across the other side of the Pacific Northwest, additional shipping charges may apply if the actual shipping cost exceeds the amount covered by the standard shipping fee. * 💌 If additional shipping is required, I will communicate the difference with you before shipping. * ☀️ I package plants with the same care and attention that I would want when receiving my own plants. * 📦 Once your package has been shipped, I am not responsible for delays, mishandling, lost packages, or damage that may occur during transit. * 🌡️ I am not responsible for temperature-related stress or damage caused by weather conditions during shipping. * 🥵🥶 Please consider your local temperatures before purchasing. If your area is experiencing extreme heat or cold that may be unsafe for transporting live plants, please consider waiting to order. * 📍 Please track your package and make arrangements to bring it inside as soon as it is delivered. I cannot be responsible for plants left outside after delivery. 🌱 Plant Health & Care * 🪴 All plants are from my personal collection and are cared for to the best of my ability. * 🌿 Plants may be treated with systemic granules and/or occasional sulfur sprays as part of my routine plant-care and pest-prevention practices. * 🐛 Although I take precautions to keep my collection pest-free, live plants can occasionally harbor unwanted pests or eggs that may not be visible at the time of sale. I cannot guarantee that a plant will be completely pest-free after purchase. * 🌱 Please make sure you understand the care requirements of the plant you are purchasing, especially when purchasing unrooted cuttings. * 🏡 Allow your new plant time to acclimate to your environment before repotting or making major changes to its original growing medium. * 💚 Once the plant is in your care, its continued health and growth depend on your environment and care routine. 🎥 Unboxing * 📹 If there is an issue with your order upon arrival, please contact me as soon as possible and provide a timestamped unboxing video showing the package being opened. * 🎥 The video should begin before the package is opened and clearly show the condition of the plant and packaging. 🚫 Cancellations * 💰 Cancellations are subject to a 10% cancellation fee based on the listing price. * The 10% fee will be deducted from any eligible refund. 💚 Final Sale * ✨ ALL SALES ARE FINAL. * No refunds, returns, or exchanges. * By purchasing, you acknowledge that you have read and agreed to these shop guidelines. 🌿 Thank you for supporting my small plant shop and giving my plants a new home! 🪴💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.