Last updated Jul 12, 2026

Weather Policy We are not responsible for cold or heat damage. If your area is below 50°F or above 90°F, please add a heat pack or thermal wrap to your order. Pickup Policy All pickup orders must be collected within 7 days of purchase. After that period, we cannot guarantee the condition of your plants, and your order may be donated, resold, or discarded. If you need extra time, please purchase our storage and holding fee to keep your order on hold. If you choose shipping but later switch to pickup, only the first $18 shipping fee is refundable. The additional $2 per plant fees are not refundable, as changing methods adds extra work. Please select carefully when checking out. Combined Orders Orders placed at different times or during separate events are not guaranteed to be combined unless you purchase a Combined Order listing To avoid confusion, please purchase the hold listing if you need us to hold your order. Orders without a hold listing will not be set aside. Cancellation & Return Policy All online sales are final once shipped. PlantTheStudio does not accept returns. This policy applies to all purchases made through our online store. Restocking Fee A 15% restocking fee will be deducted from all refunds for canceled or switched orders. This fee is calculated based on the entire order amount, including shipping. It helps cover the administrative and preparation costs involved, including inventory handling and plant care prior to shipping. Switching to a different plant after placing your order is considered a cancellation and will also incur the restocking fee. By completing your purchase, you agree to this cancellation policy. If you have any questions, feel free to reach out. Damages & Claims If there are any issues with your order (e.g., Dead on Arrival or incorrect plant), please follow the steps below: • Report Deadline: Submit your claim via chat within 12 hours of delivery. Claims submitted after this window will not be eligible for a refund or replacement. • Evidence Required: A clear unboxing video and photo of the plant are required when submitting your claim. After reviewing your submission, if we determine the plant is salvageable, we may ask that you ship it back in its original condition and packaging at your own cost. A refund will be issued upon receipt, minus the 15% restocking fee. Return shipping must be initiated within 3 business days, and the tracking number must be provided. Please note that shipping fees are non-refundable. We are not responsible for delays or damages caused by the shipping carrier, but we’re happy to assist you with filing a claim if needed. Replacements, when provided, will require the customer to cover all shipping costs. If you have any issues with your tissue culture plantlet upon receiving your order, please don’t open the bag and contact us immediately. Once you open the tissue culture bag, we cannot be held responsible for any issues.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.