Last updated Aug 3, 2026

We usually ship orders on Mondays and Tuesdays. Standard shipping is UPS 3 day, upgrades are available in the shop. Please purchase heat packs and insulated bubble wrap if your temp will drop below 50°. LIVE ARRIVAL GUARANTEE REQUIREMENTS: • Seller is *not* responsible for shipping delays/damages. • Unboxing video/photos of entire order required *within 2 hours of package arrival* to resolve order issues ASAP. • Live arrival guarantee for cold damage is only if you purchased heat pack, insulation, and upgraded to overnight shipping. • NO REFUNDS/RETURNS/EXCHANGES. *store credit offered at the discretion of the seller upon review of issue Plants will be carefully packed with love and shipped out in healthy condition but please be mindful that plants can be stressed during shipping and may need some acclimation after arrival. We are not responsible for delays/damage due to shipping carrier or weather. By agreeing to purchase, you agree to the above terms.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.