Last updated Sep 7, 2026

✨ SHOP GUIDELINES • All claims are final • Please be payment-ready during lives • Invoices are due within 24 hours 📦 Shipping • Ships Mon–Wed only • Professionally packed with care • Upgraded shipping options available • Heat/cold packs available upon request • Carrier delays are beyond my control 🌿 Live Plant Notice • Natural variation is expected • Exact plant shown unless noted • Minor transit stress is normal 📸 DOA • Report within 2 hrs of delivery • Clear photos/video + packaging + label required • Resolution at seller’s discretion 🏡 Care Responsibility • Please research care prior to purchase • Not responsible for weather, care issues, or delayed pickup 💬 Respectful conduct expected ❤️ Thank you for supporting my shop

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.