Last updated Jun 23, 2026

🌱 Nature House Shop Guidelines Every plant is packed with love and care, but please remember—plants are living things and may show minor stress during shipping. Weather Notice: Extreme temperatures can occur anywhere along the route, not just at your location. We strongly recommend upgrading shipping or adding heat/cold protection when weather conditions may affect your order. When temperatures drop below 50° we strongly recommend that you add the winter shipping bundle to upgrade your shipping to 2-day as well as add a heat pack and insulation to your package. Nature House cannot be responsible for damage caused by weather or carrier delays once your order has shipped. All our packaging is Earth Conscious and Eco Friendly! Please recycle our packaging! Returns: All plant sales are final. If your plant arrives severely damaged, please contact us within 24 hours of arrival with photos so we can help.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.