Last updated Aug 20, 2026

Plant Sales Terms & Conditions By placing an order, the buyer acknowledges and agrees to the following terms: 1. All Sales Are Final All plant sales are final. Because plants are living organisms, we do not accept returns, exchanges, or cancellations after an order has been processed. 2. Packaging & Shipping The seller takes great care when preparing and packaging every order. The seller will select the fastest available shipping method within the amount paid for shipping. shipping upgrade available in the shop. Once a package has been accepted by the carrier, the seller is not responsible for shipping delays, carrier errors, misrouting, missed delivery attempts, weather-related delays, or other circumstances outside the seller’s control. The buyer is responsible for providing an accurate shipping address and monitoring tracking information. 3. Order Issues & Unboxing Video Any concerns or issues with an order must be brought to the seller’s attention immediately upon receipt. To discuss or evaluate any issue with an order, the buyer must provide a continuous, unedited unboxing video beginning before the package is opened and continuing through inspection of the plant. The unboxing video must be recorded within four (4) hours of receiving the package. If an issue occurs, the buyer should provide the unboxing video, clear photographs, and a description of the issue. The seller will review the situation and do their best to rectify the issue, when appropriate. 4. Pest Prevention The seller uses beneficial insects as part of its preventative pest-management practices. Buyers are encouraged to inspect and quarantine new plants before introducing them to their existing collection. 5. Variegation Disclaimer The seller offers no guarantee of variegation. Variegated plants can naturally change over time, including producing more, less, or no variegation. Photos represent the plant’s appearance at the time shown and are not a guarantee of future growth or variegation. 6. California Orders California buyers purchase at their own risk and are responsible for complying with all applicable California laws, agricultural regulations, quarantine requirements, and restrictions. The seller is currently working toward obtaining the required certification in the State of Kansas to ship applicable plants to California. This certification process is not yet complete. The seller may decline or cancel a California order when required by applicable laws or regulations. 7. Locations We Do Not Ship To The seller currently does not ship to: * Alaska * Hawaii * Puerto Rico Orders placed with shipping addresses in these locations may be canceled and refunded. 8. Living Plant Disclaimer Plants may experience stress, cosmetic changes, yellowing, leaf loss, or other changes during shipping and acclimation. The seller carefully packs each order but cannot guarantee how a living plant will respond to transportation or conditions outside the seller’s control. 9. Buyer Agreement By completing a purchase, the buyer confirms that they have read, understood, and agreed to these Terms & Conditions. Thank you for supporting my small plant business!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.