Last updated Sep 9, 2026

🌿 SHOP GUIDELINES 🌿 🌡️ WEATHER ADVISORY POLICY I ship live plants Monday–Wednesday only to avoid weekend warehouse delays. During extreme heat (forecasted temps 90°F+ at origin or destination), I reserve the right to hold your order until conditions are safe for shipping. Heat packs and cold packs are available as add-ons and are strongly recommended during summer months (June–September) and winter months (November–February). Plants ship in insulated packaging upon request, but extreme temps are outside my control once the package leaves my hands. I am not responsible for heat or cold damage caused by carrier delays, misrouting, or packages left outside after delivery. To protect your plant: • Open your package immediately upon arrival • Do not leave it in a hot mailbox or on a sunny porch • Record an unboxing video — this is required for any arrival claims By purchasing, you acknowledge the risks of shipping live plants in extreme weather. I am not responsible for minor leaf/cosmetic damage in transit or leaf loss. Also, dirt happens! There may be substrate spillage during transit. As long as the plant is healthy, no refund will be provided. ⚠️ NO RETURNS, REFUNDS, OR CANCELLATIONS All sales are final. Once your plant has been dropped off at UPS, it is out of my hands and I cannot be held responsible for carrier-related or weather-related issues. Thank you so much for your support! 💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.