Last updated Oct 10, 2026

Hello and welcome to my shop! 👋🏻 thanks for being here! Below are some helpful guidelines, but if you have questions just send me a message! 📦Shipping - NO SHIPPING TO CA/HI/AK please do not purchase if you live in these states. Hopefully in the future that will change! Thanks for understanding! I ship on Mon/Tues (if you make a purchase on a Tuesday, it will ship the following Tuesday). •$18 base shipping +$2 for each additional plant (Shipping prices are high with the price of fuel right now - shipping cost is not just for shipping your plant(s) but it's also for packaging material as well) *Any shipping upgrades, insulation, or heat packs must be purchased by the Saturday before your ship date at 2pm! LIVE ARRIVAL GUARANTEE WITH TWO DAY SHIPPING OR FASTER and heat/ice/insulation when needed. * When bidding or purchasing an item you agree to all rules, guidelines, and shipping fees. * Seller is *not* responsible for shipping delays/damages. *if reporting damage/DOA plant(s) - Unboxing video/photos of the entire order is required *within 2 hours of package arrival* to resolve order issues ASAP. * Cosmetic damages can occur during shipping. Please upgrade to ensure the best possible outcome. * Local pickup must take place within 14 days of purchase. After this time buyer accepts condition of plant. NO REFUNDS/RETURNS/EXCHANGES. *store credit offered at the discretion of the seller upon review of issue. CANCELLATIONS: customer responsible for 20% restocking fee + platform fees incurred.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.