Last updated Sep 26, 2026

🌿 LEAFYLEAFHAWAII SHOP POLICIES Please read before purchasing. By purchasing, you acknowledge these policies, subject to Palmstreet’s applicable policies and buyer protections. LOCATION / WYSIWYG All plants ship from Hawaiʻi. Unless stated otherwise, the plant or corm pictured is the exact item you will receive. Plants may be tissue culture (TC) or corm grown. Corm-grown plants may originate from whole or split corms. When purchasing an established plant, you are purchasing the plant pictured, not a guarantee of an intact/whole original corm beneath the substrate. VARIEGATION Variegation is NEVER guaranteed on future leaves, pups, or corms. Mother plant photos may be shown when available but do not guarantee variegation. Purchase based on the item offered, not expected future growth. Highly variegated plants (high-white, high-pink, sectoral, etc.) are naturally more susceptible to browning, melting, leaf loss, and shipping/acclimation stress. LIVE PLANTS / SHIPPING STRESS These are living plants and shipping is stressful. Normal shipping/acclimation stress may include drooping, yellowing, browning, cosmetic damage, leaf loss, root stress/loss, or melting of variegated tissue. These do not automatically mean a plant is unhealthy or DOA. Every growing environment is different. Lighting, humidity, temperature, watering, substrate, airflow, and acclimation after delivery are outside my control. SHIPPING I ship USPS, UPS & FedEx. Standard shipping is generally 2-Day UPS or FedEx, depending on destination, weather, availability, and cost. UPS/FedEx generally ship Monday–Tuesday to avoid weekend delays. USPS may ship additional days. Carrier transit times are estimates unless specifically guaranteed by the carrier. Once accepted/scanned by the carrier, carrier handling and delays are outside my control. If actual shipping substantially exceeds the amount collected, I may contact you for the difference. I typically cover small differences myself. WEATHER / HEAT PACKS I may delay shipping when temperatures are below 30°F or 100°F+, or during storms/severe weather affecting Hawaiʻi, your destination, or the transit route. Plant safety comes first, and I will communicate weather-related holds whenever possible. Insulation/heat packs are available when appropriate. They reduce risk but cannot guarantee temperatures inside the package. Buyers are responsible for monitoring their local weather and purchasing available protection when needed. HOLDS Shipping holds up to 7 days are available. Longer holds may be considered with communication. Plants continue growing during holds and may change cosmetically. Leaves may emerge, yellow, brown, or melt. I will continue caring for your plant but cannot guarantee it will remain cosmetically identical to listing photos during an extended hold. CARRIER ISSUES I carefully inspect and package every plant before shipment. Once accepted by the carrier, delays, mishandling, theft, loss, or carrier-related damage are outside my direct control. I will assist with available information/documentation for a carrier claim when applicable. Buyers are responsible for providing a correct shipping address. I am not responsible for issues caused by an incorrect/incomplete address. ARRIVAL ISSUES Please unpack promptly. Significant concerns must be reported within 2 hours of confirmed delivery with clear photos/video of the box, packaging, plant immediately after unpacking, and area of concern. Do NOT repot, cut, trim, treat, propagate, or alter the plant before contacting me. Doing so may affect eligibility for a resolution. Normal shipping stress—including drooping, cosmetic damage, yellowing, browning, leaf loss, root stress, or variegated tissue melt—is not automatically considered DOA. Verified issues will be handled according to the circumstances and applicable Palmstreet policies. ALL SALES FINAL / CANCELLATIONS Please purchase thoughtfully. ALL SALES ARE FINAL. Cancellations are not accepted. Exceptional cancellation requests may be considered case-by-case at my discretion and are NOT guaranteed. If approved, a 25% restocking fee will be deducted from the refund. Any eligible refund will be processed through Palmstreet according to platform policies. PAYMENTS Affirm/Klarna or other Palmstreet installment options may not always be enabled. Message me before purchasing and I may be able to enable an eligible option. 🌱 I’m a collector first and small seller second. I take pride in my plants, packing, and customer service. Plants are living organisms, so future growth, variegation, cosmetic perfection, and response to a new environment cannot be guaranteed. Questions or concerns? Please message me through Palmstreet ASAP. I’ll always do my best to communicate and help with legitimate concerns.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.