Last updated Sep 24, 2026

Rooted Palace Purchase Policy: All plants are live and may show minor imperfections or transit stress. Orders ship Monday - Wednesday. All Sales Are Final—No Refunds or Exchanges. Rooted Palace is NOT responsible for shipping delays, weather damage, or incorrect addresses. Please ensure timely delivery acceptance and purchase responsibly.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.