Last updated Aug 10, 2025

all packages sent via UPS! ⚠️I cannot be held responsible due to late or lost packages. Once the plants depart I am no longer responsible for them or their journey. I will help you track things down or file complaints with shippers but we do not offer refunds or replacements. Some leaves may yellow during transit, this is common with stress. Shipping also comes with risks such as damage. I ship with the same care that I expect for my personal plants!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.