Nova_Botanical
Shop guidelines
Last updated Oct 31, 2025
Welcome to Nova Botanical! It’s me, Chef! A long time hobbyist collector who retired from restaurants to pursue a new dream. A dream of spending time with my family and not on a hot line. A dream to have something named after my kids, Noah and Ava. A dream where growth is the center of attention. Nova represents my passion and love of life. Nova is an inspiration to share knowledge and beauty through the amazing plants that fill our homes and gardens. Shipping - Shipping weekly, Monday - Wednesday - Express shipping is available upon request - Shipping is combined until the label is made - Extra large items may incur additional shipping -Any shipping overages will be refunded Cancellations, Refunds, Returns - Cancellation incur a 20% restocking fee - Please bid responsibly - No returns Lost or Damaged - Please contact us immediately if there is an issue with your order. Unboxing videos/photos help tremendously in resolving any problems. - If the package has been lost or damaged by the carrier we are not responsible. Filing a claim with the carrier is our best bet. Chat Etiquette - We are adults; keep that in mind - Humor is encouraged - Be kind and courteous - Zero tolerance for hate or drama
While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.
If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.
For more details or assistance, please reach out to Palmstreet’s Customer Support team.