Last updated Oct 6, 2026

All packages are packed with care! Please check weather before purchasing. SHIPPING • Orders ship via UPS, typically Monday-Wednesday to help avoid plants sitting over the weekend. • Shipping rates are based on your region + additional plants. • Orders will be combined whenever possible. WEATHER Please check the weather at your location before purchasing. Shipping upgradesare available for purchase when needed. • I may delay shipping during extreme weather if I believe waiting gives your plants a safer trip. I’ll communicate with you if that happens. LIVE ARRIVAL I take great care when packing every plant, but plants are living organisms and shipping always carries some risk. Live-arrival claims will be reviewed case by case. Weather-related claims may require appropriate weather protection and or upgraded shipping depending on conditions. Carrier delays, rerouting, incorrect addresses, missed delivery, or packages left outdoors after confirmed delivery may affect eligibility for coverage. If you believe there is an issue with your order, please contact us on Palm Street within 12 hours of delivery and provide clear unboxing videos and photos of the plant as it arrived. Please do not alter the plant before contacting us. This includes, but is not limited to: - Repotting the plant - Cutting or pruning - Removing leaves or roots - Making other significant changes to the plant Any guarantee may be considered void if the plant has been altered before we have had an opportunity to assess the issue. Minor cosmetic damage does not qualify for a refund or replacement. Shipping can be stressful for plants, and the following may occur during transit without indidcating a serious problem: - Blemishes or cosmetic imperfections - Broken or damaged leaves or stems - Yellowing leaves -Minor leaf damage or loss These are considered a normal part of the shipping process and do not qualify for refunds or replacements. CANCELLATIONS / RETURNS • Please bid and purchase responsibly. • All sales are final. • Cancellations, returns and exchanges are not accepted except where required by Palmstreet's policies. • If there is a legitimate problem with your order, please contact me immediately so I have an opportunity to help. Happy Growing 💚🪴🌱

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.