Last updated Sep 6, 2026

🌿 Rosy Cloud Botanicals Shop Terms & Agreement Growing happy plants and happy plant parents Last Updated: 09/06/2026 Thank you for supporting Rosy Cloud Botanicals! Every plant in this shop is grown and shipped with care, and these guidelines help ensure your new leafy friend arrives safely and thrives in its new home. By placing an order, you agree to the terms below. 🌱 1. About Your Plant Plants are living, growing beings — each one is unique. * Photos show the general look of the plant you’ll receive. * Natural variations in size, color, and shape are completely normal. * If a listing guarantees a specific size or feature, it will be clearly stated. 💚 2. Live Arrival Promise I want your plant to arrive happy and healthy. Rosy Cloud Botanicals offers a Live Arrival Promise when: * The correct shipping option is chosen * Accurate delivery information is provided * Weather‑appropriate add‑ons are used when recommended The promise does not apply if: * Packages are left outside too long * The address is incorrect * Pickup from the carrier is delayed * Weather protection was recommended but not added If something seems off, please message me within 24 hours of delivery with clear photos or an unboxing video so I can help. ❄️🔥 3. Winter Shipping Protection (Heat Packs & Winter Insurance) Cold weather can be tough on plants, so during winter months I offer: * Heat packs to keep your plant warm in transit * Winter insurance for extra peace of mind These add‑ons help protect your plant from cold damage. If temperatures are low and winter protection isn’t added, the Live Arrival Promise does not apply. Winter insurance covers a replacement or store credit if your plant arrives cold‑damaged despite using recommended protection. 📦 4. Shipping & Handling * Plants are shipped to the address you provide at checkout. * Once the package is with the carrier, transit conditions are out of my hands. * Weather‑related risks are the buyer’s responsibility unless winter insurance is purchased. I always pack with love — but please keep an eye on your tracking so your plant isn’t left in the cold or heat. 🌿 5. Returns, Refunds & Replacements Because plants are perishable: * All sales are final * Refunds or replacements are offered only if the plant arrives severely damaged or dead * Decisions are made after reviewing photos and/or videos, and order details Unapproved returns cannot be accepted. 🌞 6. Caring for Your New Plant Once your plant arrives, it may need a little time to adjust. * Buyers are responsible for proper care after delivery * Rosy Cloud Botanicals isn’t responsible for decline caused by watering, lighting, or environmental conditions * Please allow your plant to acclimate to your home, in quarantine, for at least two weeks before repotting. If you ever need care tips, I’m always happy to help. 🚗 7. Local Pickup * Pickup must be completed within the agreed timeframe * Plants not picked up on time may be resold without refund * If you are local and would like to pick up your plant, please message me 💳 8. Payment * Payment is due at checkout * Orders ship once payment is confirmed ⏳ 9. Cancellations * Cancellations aren’t guaranteed, however I well do my best to be flexible if able 🌼 10. Liability Rosy Cloud Botanicals is not responsible for: * Allergic reactions * Soil, pests, or natural elements that naturally occur with plants * Damage caused by mishandling or improper care Buyers assume responsibility for safe handling and plant care. 🔄 11. Updates to These Terms These terms may be updated occasionally. Continued purchases mean you agree to the most current version.

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