Last updated Aug 22, 2026

- By default, orders will ship USPS Priority. Note: large and/or heavy boxes may be sent, at our sole discretion, via UPS ground or 3 Day. - Should the UPS Upgrade cost not cover the cost of the label, an invoice will be sent to cover the difference. - Heat packs and insulation are recommended anytime temperatures are below 50*. Don’t wait to purchase - grab them when you get your first plant in an order so you don’t forget. Heat/Cold packs and insulation can be canceled any time before boxes close by messaging us. Once boxes close and packing has started, cancellation will depend on whether they have already been used. - Please note: We are not responsible for shipping carrier delays or related issues - once a package is out of our hands it’s literally out of our hands. - All sales are final - no cancellations, returns, or refunds. Please buy and bid responsibly. Please also note that contaminated/sketchy/poo/etc. plants carry additional risk, may deteriorate in shipping, and are not guaranteed to be salvageable. - Claims of damaged or missing plants must be accompanied by a clear and unambiguous unboxing video, sent within one hour of the package being scanned delivered, which shows the box unopened and a clear depiction of the contents inside, including complete unpacking. - Safe arrival is guaranteed only with UPS Next Day Air. If temperatures are below 50*F at any point during the journey, heat pack and insulation must also be purchased to be eligible for safe arrival guarantee. If temperatures are above 90*F at any point during the journey, an ice pack and insulation must also be purchased for the order to be eligible for safe arrival guarantee. - Heat packs don’t work at and below freezing, please plan accordingly.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.