Last updated Sep 7, 2026

Welcome in! My name is Luci and I am sew happy you are here!! I have decided to take two of my passions and bring them together in one space to share with you! Below is some quick house keeping: Embroidery: • Embroidered items are made and packed by hand; please allow for slight variations, which make each unique. Pick up orders for embroidery are due 3 days after completion. Plants: •Live plants are shipped with extra care to ensure they arrive healthy, but please unpack them promptly. • No care instructions are provided, but please research care needs for your plant type before purchase. . • Live plants are shipped with protective packaging, but some minor leaf blemishes or soil displacement may occur in transit — this is normal. Local Pick up Must Happen No later than Tuesday the week after your purchase. Holds- Space is limited, holds are a case by case basis, please contact Via DM if you need a hold prior to Saturday at noon the week boxes close. Shipping: Biweekly- please check the show notes for your shipping date. •Unless shipping is upgraded- All embroidered items are sent via priority Mail & Plants UPS 3 day select or the fastest way possible covered by your shipping charge. Any overages in shipping will be issued as shop credit or refunded for anything over $5. UPS does not guarantee delivery times unless you purchase next day, we are not responsible for shipping . Shipping days are Monday-Tuesday. Any issues with shipping please contact directly. ***Winter Protection is highly encouraged in temps below 40 degrees**** Add on available in the shop. • All items are packaged carefully to ensure safe delivery • Shipping timelines may vary; you’ll receive tracking details once your order ships. • If your order arrives damaged, please contact us within 1 hour with photos/ unboxing video so we can review the situation, find a solution. Custom Orders • We love bringing your ideas to life! Custom embroidery requests may require extra processing time and are non-refundable. ****All sales are final. We do not accept returns, exchanges, or cancellations once an order is placed.*** Color Note: We do our best to show our products as true-to-color as possible, but please keep in mind that colors can look a little different depending on your phone, computer, or lighting. Your item may vary slightly from what you see on your screen — but we promise it’ll still be beautiful! Community • Tag us on social media when you share your plants and creations — we love seeing them thrive in their new homes! • Be kind in reviews and comments; we’re a small business and value supportive feedback.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.