Last updated Sep 14, 2026

We are not responsible for damage items. If an item comes damage, please send this message and we can replace it. WITH PURCHASE OF UPGRADED SHIPPING. no replacements with ground shipping, no upgrade - no replacements 1 - 2 week average shipping BUSINESS DAYS UPS ground / USPS ground standard please upgrade 2 Day ship WINTER SHIPPING ❄️ PLEASE purchase winter protection package. we are not responsible for frozen plants with no protection purchased. if item is purchased we will give a shop credit for frozen plants with upgraded shipping purchased 2 DAY if you receive a frozen package and we send you replacements, we’re not sending you replacements three or four times you have one time to receive replacements! 1 upgrade per 10 plants plz no cancellations. we can’t wait to ship you your new babies ♥️♥️♥️

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.