Last updated Oct 19, 2026

SHOP GUIDELINES 🌿 Please read our shop guidelines carefully before purchasing. SHIPPING 📦 * Orders typically ship within 1–2 weeks (business days). * Standard shipping is UPS Ground or USPS Ground. * We highly recommend purchasing 3-Day or 2-Day upgraded shipping, especially for sensitive plants or during extreme temperatures. * Please purchase 1 shipping upgrade for every 10 plants in your order. * WE DO NOT SHIP TO CALIFORNIA. Please do not place an order with a California shipping address. DAMAGED PLANTS 🪴 We are not responsible for plants damaged during transit when Ground Shipping is selected. If your plant arrives damaged and you purchased upgraded shipping, please message us within 24 hours of delivery with clear photos of the plant, packaging, and shipping box so we can review your claim. Ground Shipping = No Replacement Coverage Upgraded Shipping = Eligible for Replacement All damage claims are subject to review and our shop policies. WINTER SHIPPING & COLD DAMAGE PROTECTION ❄️ As temperatures begin to drop, protecting your plants during shipping is extremely important! 🚨 TO QUALIFY FOR COLD DAMAGE COVERAGE, BUYERS MUST PURCHASE BOTH: 1. ❄️ Winter Protection Package 2. 🚚 2-Day Shipping or Faster BOTH ARE REQUIRED. NO EXCEPTIONS! * Purchasing Winter Protection without 2-Day Shipping does NOT qualify for cold damage coverage. * Purchasing 2-Day Shipping without Winter Protection does NOT qualify for cold damage coverage. * Ground Shipping and 3-Day Shipping do NOT qualify for cold damage coverage, even if Winter Protection was purchased. * Buyers are responsible for checking their local temperatures and weather conditions before purchasing. * We strongly recommend Winter Protection when temperatures are expected to drop below 50°F during transit. * Winter Protection helps reduce the risk of cold damage but does not guarantee plants will arrive unaffected by extreme temperatures. * Buyers are responsible for monitoring their tracking information and bringing packages indoors immediately upon delivery. * Carrier delays and extreme weather conditions are outside our control. ❄️ COLD DAMAGE CLAIMS If you purchased BOTH Winter Protection and 2-Day Shipping or Faster and your plants arrive frozen or cold damaged, you must contact us within 24 hours of delivery with clear photos of: * The damaged plants * The shipping box * The packaging and winter protection materials Eligible cold damage claims may receive shop credit after review. 🚨 IMPORTANT: Orders that do not meet BOTH winter shipping requirements are NOT eligible for cold damage coverage, replacements, or shop credit due to freezing temperatures. REPLACEMENTS 🌱 If we provide a replacement for a damaged or frozen plant, the replacement is provided ONE TIME ONLY. We cannot continue sending additional replacements if a replacement shipment is also damaged or frozen. Buyers are responsible for ensuring weather conditions are safe before requesting a replacement shipment. Winter Protection and 2-Day Shipping requirements also apply to replacement shipments when cold weather conditions are present. CANCELLATIONS 🚫 ALL SALES ARE FINAL. NO CANCELLATIONS. Please review your order, shipping selections, and local weather conditions before purchasing. By purchasing from our shop, you acknowledge that you have read, understand, and agree to these guidelines. All shop guidelines are subject to Palmstreet’s platform policies and Terms & Conditions. We appreciate your understanding and cooperation in helping us get your plant babies to you safely! ❤️🌱❤️ PlantlyAddicted LLC

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.