Last updated Sep 25, 2026

🌿 SHOP POLICIES Thank you so much for stopping by! My goal is for your new plant babies to arrive happy and healthy. Please read through before placing your bid or order — by doing so, you agree to the policies below. 📦 HOLIDAY SHIPPING NOTICE: We know the season ahead can get pricey for everyone, so we wanted to give you a heads-up. UPS/USPS are applying peak-season shipping surcharges starting 9/27/26, and rather than pass the full increase on to you, we're splitting it with you at every tier: an extra $4.50 per order from 9/27/26 through 11/21/26, an extra $6.00 per order during our busiest window from 11/22/26 through 12/26/26, and then back down to an extra $4.50 per order from 12/27/26 through 1/16/27. Any shipping overages are always refunded to you. Thank you so much for your understanding and for continuing to shop with us during this season! 💚 📦 ORDERS & CANCELLATIONS • No pre-purchase holds, accidental bids, cancellations, or refunds — including for shipping damage. • No returns on any live plant order — this protects my collection from pests/pathogens. • Every plant is packed with extreme care. • Dry goods orders: approved changes may incur a restocking fee of up to 25%. (Different from a weather hold below.) 🚚 SHIPPING SCHEDULE • Our packing/ship days are Monday, Tuesday, and Wednesday. Your box will "close" and ship on whichever of those days fits best, based on weather here/at your address and any carrier delays. • Dry goods-only orders may ship other days. • Customers in California, Oregon, or Hawaii order at their own risk — these states routinely hold packages for agricultural inspection, which can delay delivery. • Orders placed Monday–Friday ship the following Monday–Wednesday window. Orders placed Saturday or Sunday ship that same window the week after. Example: an order placed Wed 7/22 ships Mon 7/27–Wed 7/29. An order placed Sat 7/25 or Sun 7/26 ships Mon 8/3–Wed 8/5 the following week. 🎥❄️☀️ UNBOXING REQUIREMENT & LIVE ARRIVAL GUARANTEE • Live plants ship via UPS Standard 2–3 Day. Live arrival is only guaranteed with 2nd Day Air or faster. • Plants valued at $250 or more require overnight shipping, unless other arrangements have been made with me prior to purchase. • USPS/UPS include up to $100 of shipping insurance per package. For dry goods orders, additional coverage can be purchased by the buyer as a PalmStreet add-on. Note: live plants are not eligible for additional insurance. • Temps between 40°F–90°F are covered under the live arrival guarantee as long as the appropriate add-on (insulation, insulation + heat pack, or insulation + cold pack) is purchased to protect your plant. Outside of 40°F–90°F, I highly, highly recommend one of these upgrades, and I'll work with you as much as possible to help ensure a safe trip — but I can't be held liable for loss due to temperature extremes. • The guarantee covers a plant that arrives deceased. Cosmetic stress — broken tips, dropped/browned leaves, wilting, or melting — is common and doesn't qualify for a credit or replacement. A plant confirmed healthy on video that declines afterward is also not eligible. • A sealed-box unboxing video within 4 hours of delivery is required for any guarantee claim. • Please bring your package inside within 30 minutes of delivery to protect it from extreme temps. I can't verify pickup timing directly, so message me with your video within that same 4-hour window — later reports/videos aren't eligible. 🌦️ WEATHER RESPONSIBILITY Checking the weather along your route is your responsibility — protective upgrades are always available ahead of time. 🙏 Weather Hold: I may delay shipping myself if temps look unsafe. To request one, purchase a "Week Weather Hold" ($0.60, PalmStreet's lowest price). 🪴 POST-ARRIVAL CARE • Some superficial shipping stress is normal, no matter how securely a plant is packed — broken or yellowing leaves can occur and are expected. • Please leave plants in their arrival pot for 2 weeks before repotting. Soil-grown plants: keep the soil evenly moist. 💧 Semi-hydro plants: use "feed water" (a semi-hydroponic fertilizer solution, pH balanced to 5.8) rather than plain water. • Lighting: bright, indirect sunlight, or bright T5/T8 artificial lighting. • Environment: my plants come from a space kept around 71°F and 60–70% relative humidity — try to mimic this as closely as possible. • If a plant shows extra stress, a humidity box, greenhouse, or similar enclosed space can help it recover. 🌿 Cuttings (Syngonium, Hoya, micans): "Fresh" = no roots yet. "Lightly rooted" = roots just starting. "Rooted" = established root system. Growth can take months. Every home differs, so treat my care notes as a starting point, not a guarantee. 🪴 Questions? DM me anytime — I'd love to see photos too! 🐞 BENEFICIAL INSECTS NOTICE I use beneficial insects (predatory mites/lacewings) prophylactically — they may occasionally travel with your plants, completely harmless!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.