Last updated Sep 10, 2026

🌿 SHOP POLICIES Thank you so much for stopping by! 💚 I pour a lot of love and care into every plant and order, and my goal is for your new plant babies to arrive happy and healthy. Please give this a read before placing your bid or order — by doing so, you agree to the policies below. 📦 ORDERS & CANCELLATIONS • No pre-purchase holds — I'm not able to set aside or reserve a specific plant for you prior to purchase. • No "accidental bids," order cancellations, or refunds are offered on live plant orders, including for shipping damage. • No returns are accepted on any live plant order. This protects the rest of my collection from pests or pathogens that could hitch a ride back in with a returned plant. • Every plant is packed with extreme care to arrive in good condition. 🌱 • On dry goods orders, approved changes may incur a restocking fee of up to 25%, depending on circumstances. (This differs from a weather hold below, where I delay shipping to protect the plant.) 🚚 SHIPPING SCHEDULE • Our packing/ship days are Monday, Tuesday, and Wednesday. Your box will "close" and ship on whichever of those days fits best, based on weather here/at your address and any carrier delays. • Dry goods-only orders may ship other days. • Customers in California or Oregon order at their own risk — these states routinely hold packages for agricultural inspection, which can delay delivery. • Orders placed Monday–Friday ship the following Monday–Wednesday window. Orders placed Saturday or Sunday ship that same window the week after. Example: An order placed Wednesday, July 22nd ships between the following Monday, July 27th and Wednesday, July 29th. An order placed Saturday, July 25th or Sunday, July 26th ships between the next week's Monday, August 3rd and Wednesday, August 5th. 🎥❄️☀️ UNBOXING REQUIREMENT & LIVE ARRIVAL GUARANTEE • Live plants ship via UPS Standard 2–3 Day. Live arrival is only guaranteed with 2nd Day Air or faster. • Especially sensitive, rare, or expensive plants require overnight shipping. • When temps will exceed 85°F or fall below 45°F, overnight shipping plus insulation and a heat or ice pack are required to remain eligible for the guarantee. • The guarantee covers a plant that arrives deceased. Cosmetic stress — broken tips, dropped/browned leaves, wilting, or melting — is common and doesn't qualify for a credit or replacement. A plant confirmed healthy on video that declines afterward is also not eligible. • A sealed-box unboxing video within 4 hours of delivery is required for any guarantee claim. • Please bring your package inside within 30 minutes of delivery to protect it from extreme temps. I can't verify pickup timing directly, so message me with your video as soon as you spot an issue, within that same 4-hour window — reports or videos submitted later aren't eligible. 🌦️ WEATHER RESPONSIBILITY It's the customer's responsibility to check the weather along the shipping route. I can't guarantee condition after temperature extremes or carrier delays in transit — all protective upgrades are available in my shop ahead of time. 🙏 Weather Hold: If temps look unsafe, I may delay shipping myself. To request one on your own order, purchase a "Week Weather Hold" ($0.60) from my shop — the lowest PalmStreet allows — so nothing accidentally ships before it's safe. 🪴 POST-ARRIVAL CARE • Some superficial shipping stress is normal, no matter how securely a plant is packed — broken or yellowing leaves can occur and are expected. • Please leave plants in their arrival pot for 2 weeks before repotting. Soil-grown plants: keep the soil evenly moist. 💧 Semi-hydro plants: use "feed water" (a semi-hydroponic fertilizer solution, pH balanced to 5.8) rather than plain water. • Lighting: bright, indirect sunlight, or bright T5/T8 artificial lighting. • Environment: my plants come from a space kept around 71°F and 60–70% relative humidity — try to mimic this as closely as possible. • If a plant shows extra stress, a humidity box, greenhouse, or similar enclosed space can help it recover. 🌿 A note on cuttings (Syngonium, Hoya, and Philodendron micans): "Fresh cutting" = no roots yet, will need to be propagated by you. "Lightly rooted" = just beginning to form roots. "Rooted" = an established root system. Every home's light, humidity, and airflow is different — please treat my care notes as a starting point, not a guarantee of outcome. 🪴 A note on corms, pups, and cuttings: growth can take several months, even from an active emerging point — a dormant corm or cutting without new growth yet isn't cause for concern. Questions or concerns? Please don't hesitate to reach out via DM anytime — I'm always happy to help your new babies settle in! And I'd love to see photos of your new plants too. 📸💚 🐞 BENEFICIAL INSECTS NOTICE I use beneficial insects (predatory mites and/or lacewings) prophylactically on my plants. These may occasionally travel with your plants — they're completely harmless! 🍃

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.