Last updated Jul 30, 2026

Ships from FL Shipping days (provided weather is within reason and dependent upon buyer's location) are Monday, Tuesday, and Wednesday. Purchasing & Cancellations Please bid/buy responsibly. Once a bid/order is placed it is considered final. Cancellation fee is 20% of the entire order. Processing time We ship Monday, Tuesday, and Wednesday (provided weather is within reason and dependent on buyer's location). Plants will ship within 5 business days after purchase unless a hold is requested and/or weather conditions prevent shipping. Shipping methods Standard shipping is UPS 2 Day or UPS 3 Day depending on buyers area surcharges. Shipping upgrades are available to purchase in the shop. We guarantee safe delivery of plants and cuttings provided no delays or issues on behalf of the carrier and/or lost/stolen packages. We are not responsible for carrier delays/issues or lost packages. Holds for orders are available by purchasing "Hold My Order" in the shop. Plants purchased across multiple live sales will only be combined if there is still room in the box from the original purchase and a hold is placed. Seller has the right to determine the hold can no longer be placed and order needs to ship. * PLEASE note winter policy (Dec - March) for live arrival guarantee for this time period *WINTER POLICY (DEC-MARCH) for Live arrival guarantee: Buyer assumes all risk for plants purchased during this timeframe and the seller will do the best to ensure the plant is protected and delivered appropriately. ONLY valid on orders who upgrade to UPS 2 Day or faster and add insulation. If your day time temps are in the 30s or colder, to guarantee live arrival you must purchase overnight shipping. Seller is not responsible for carrier delays, lost or stolen packages, or the customer not upgrading to appropriate shipping requirements and winter protection. 3A. Carrier Delays & Lost/Stolen Packages Seller is Not responsible for ANY carrier delays or issues or lost/stolen packages. Carrier issues must be settled by filing a claim with the carrier directly. Replacement/Refunds This means we will provide replacement or refund for plants that encounter issues in transit under the following conditions: - Delivered boxes are brought inside within 15 minutes of delivery OR sent to a climate controlled pickup location and picked up the same day. - Boxes left outside in high or low temps will not be covered. - Pictures and a video must be sent within 2 hours of delivery showing the condition of the plant and details of the issues encountered to be considered for a replacement or refund. - We reserve the right to request an attempt to save the plant when there is a viable chance of survival with rehab and only replace or refund if the attempt fails. - The original plant(s) must be returned before new ones will be sent out or a refund is processed. Giveaways Giveaways must be claimed immediately otherwise they are forfeited, as put in place by Palmstreet. Giveaways are not interchangeable. Coupons Please note that live-show coupons expire when the live ends and must be used during the live for which it is applicable.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.