Last updated Jul 30, 2026

🌿 SUPERCHARGED SPROUTS | PALMSTREET SHOP GUIDELINES Thank you for shopping with Supercharged Sprouts! Please review these guidelines before purchasing. By completing a purchase, you agree to the policies below. 🛒 SALES & LIVE CLAIMS • All sales are final. No returns, refunds, or cancellations unless approved under our arrival-claim policy. • Please claim or bid only when you are ready to complete checkout. • Payment is due at checkout. Unpaid orders may be canceled. • Bid responsibly and review all item details before purchasing. 📦 SHIPPING • Orders and open boxes are combined through Sunday, then ship the following Monday–Wednesday via FedEx 2Day. • Most orders ship within 1–3 business days after the box closes. • Contact us before purchasing if you need a different shipping arrangement. • Insulation is included. Heat packs, ice packs, and weather holds may be available separately in our shop. • Heat packs are not recommended for tissue cultures. Buyers accept the shipping risk when adding one to a TC order. • Supercharged Sprouts is not responsible for carrier delays, mishandling, or delivery issues after a package is accepted by the carrier. 🌱 LIVE PLANTS Plants are living products and may have minor cosmetic flaws, blemishes, or imperfections. Color, growth pattern, leaf shape, and variegation may change over time. Normal shipping stress can include temporary drooping, yellowing, leaf damage, or leaf loss. We use beneficial insects in our growing areas, and an occasional beneficial bug may travel with your order. 🌿 FRESH IMPORTS & BARE-ROOT PLANTS Fresh imports have recently completed international travel and may still be adjusting to changes in temperature, humidity, light, airflow, substrate, and watering. They are not considered fully established and may require additional acclimation, rerooting, or rehabilitation. Normal import stress may include: • Yellowing, browning, curling, torn, or damaged leaves • Wilting, drooping, or leaf loss • Cosmetic blemishes • Root loss, root damage, or limited roots • Delayed growth while the plant adjusts These symptoms do not automatically mean the plant is unhealthy or unable to recover. A fresh import may continue to change after purchase as it adapts to a new environment. The buyer is responsible for researching the plant and providing proper humidity, temperature, lighting, airflow, watering, substrate, pest prevention, and acclimation. Repotting, fertilizing, dividing, cutting, or making sudden environmental changes too soon may increase stress or cause decline. Fresh imports may ship bare root without a nursery pot or growing medium. Buyers are responsible for providing an appropriate pot, substrate, and acclimation setup upon arrival. Supercharged Sprouts cannot guarantee how an import will respond to the buyer’s environment, care methods, or acclimation process. ❄️ WEATHER & HOLDS Extreme heat or cold can affect live plants in transit. Buyers who choose to ship during extreme weather accept the associated risk. Heat or ice packs are recommended when appropriate and available. One-week shipping holds may be purchased in our shop for weather or travel. Holds must be arranged before the order ships. 🎥 ARRIVAL CLAIMS Inspect and unpack your order immediately after delivery. Any claim must be submitted within 2 hours of carrier-confirmed delivery. A single, continuous unboxing video is required and must begin with the unopened shipping box. Please also provide clear photos of: • The unopened box and shipping label • The packaging materials • The entire plant • The leaves, stem, and roots Approved claims are resolved with store credit only. No unboxing video or late documentation may result in the claim being denied. Normal shipping stress, cosmetic damage, leaf loss, root loss, or expected fresh-import distress do not automatically qualify for credit. 🧪 TISSUE CULTURES • Tissue cultures are sold as-is. • Deflasking and acclimation success depend on the buyer’s experience, environment, and care. • No refunds or replacements are offered for tissue cultures. • Deflask kits are sold separately under Accessories. • Heat packs are not recommended for TCs. 🏡 LOCAL PICKUP Local pickup is available only when listed. Orders must be picked up within the agreed timeframe. 💚 FINAL NOTES Please ask questions before purchasing. Kindness and respectful communication are expected during lives and in messages. We reserve the right to refuse service when shop guidelines are not followed. ⭐ REVIEWS Reviews have a significant impact on small businesses and should reflect your complete experience. If you have a concern, please contact us directly and allow us the opportunity to help before leaving a review.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.