Last updated Jun 14, 2026

Black’s Monstera Plant Co. – Shop Policies ALL SALES ARE FINAL Due to the live nature of plants, no returns, refunds, or exchanges are accepted once an order has been placed. Order Cancellations Orders canceled after purchase are subject to a 25% restocking fee. No cancellations will be accepted once an item has been packaged or shipped. Live Plant Disclaimer Plants are living products and natural imperfections may occur, including minor blemishes, cosmetic damage, or leaf loss during shipping/transit. Variations in size, color, and variegation are normal. Shipping Policy * Orders are carefully packaged to help ensure safe arrival. * Seller is not responsible for delays caused by carriers, weather, or incorrect shipping addresses provided by the buyer. * Shipping damage claims must be reported within 2 hours of delivery with clear photos of: * the plant, * packaging, * and shipping label. Weather & Shipping Conditions Customers purchase at their own discretion during extreme weather conditions. Heat packs or insulation may be added when available. Buyer Responsibility It is the buyer’s responsibility to: * research plant care requirements, * provide proper acclimation after delivery, * and understand the needs of the plant purchased. DOA (Dead on Arrival) DOA claims are reviewed case-by-case and require an unboxing video beginning before the package is opened. Claims submitted without proper documentation may be denied. Address Accuracy Please confirm your shipping address before placing an order. Black’s Monstera Plant Co. is not responsible for orders shipped to incorrect addresses entered by the buyer. Respect & Communication We value kindness and professionalism. Please contact us with any concerns before leaving feedback so we can work toward a fair resolution.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.