Last updated Sep 30, 2026

PLEASE READ BEFORE PURCHASING Thank you for Supporting Sonshine Nursery! Please review our shop policies before placing an order. SHIPPING Boxes close on Saturday and reopen Monday. Please allow 7-14 Days for processing and shipping. Orders will be shipped and processed in the order they are received. Once your package is accepted by the carrier, it is no longer under my control. Any damage to the box and contents within due to mishandling, I am unable to provide a refund. LOCATION I ship to the address provided to us; therefore, I am not responsible for packages shipped to incorrect addresses. Shipping is $18.99 + 1.99 each additional purchase When in doubt or concerned about timing delays or weather ~~ UPGRADE SHIPPING ~~ WEATHER I highly recommend upgrading shipping during periods of hot/cold temperatures. Insulation and shipping upgrades are available in the shop. I am NOT responsible for weather-related damage or shipping delays. Don’t make your babies suffer! LIVE PLANTS Minor cosmetic damage, yellowing or fallen leaves, and shipping stress are normal with live plants. When they arrive, unbox immediately and water those beauties. They will come back and wait at least 2 weeks before repotting them. Plants may look different after shipping than they did during the live. This has been a stressful journey the carriers don’t always handle with care. I am not responsible for the health of the plant after arrival without proper documentation as listed in this guideline-regarding your personal care of the plant after arrival. TISSUE CULTURE Tissue cultures require proper acclimation. I am NOT responsible for acclimation failures. If you have any questions please don’t hesitate to ask. I’m here to help! If there is an issue upon arrival, contact me BEFORE opening or deflasking your TC. Once a tissue culture has been opened, no arrival claims will be accepted. I are willing to acclimate your tissue cultures for you for an additional $20. CANCELLATIONS NO cancellations. NO accidental swipes. NO bid cancellations. So Please Bid Responsible Any approved cancellation or refund is subject to a 20% restocking fee. PROBLEMS WITH YOUR ORDER I strive for quality! With that being said these are living plants and anything can happen. I kindly ask you contact me prior to a negative review and lets work on the issue first.  Any issue must be reported within 12 hours of delivery. Photos of the shipping box, shipping label, packaging, and plant are required. AS WELL AS an unboxing video. Claims submitted after 12 hours may be denied. Claims without a full unboxing video may also be denied. I are not responsible for lost, delayed, stolen, or damaged packages after it has been dropped off with the carrier. BY PURCHASING FROM SONSHINE NURSERY, YOU ACKNOWLEDGE THAT YOU HAVE READ AND AGREE TO THESE SHOP GUIDELINES.I LOOK FORWARD TO MEETING YOU ALL AND PROVIDING YOU WITH BEAUTIFUL BABIES! THANK YOU FOR SUPPORTING MY SMALL BUSINESS!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

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