Last updated Sep 27, 2026

❗️ ALL SALES ARE FINAL ❗️ There are no refunds or cancellations on auction items. Only store credit will be offered. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 🕰️ BUSINESS HOURS 🕰️ We respond to messages Monday-Friday. **We do not respond to messages on weekends. Weekends are reserved for spending time with our families and taking time away from the busines** Any messages received over the weekend will be answered as soon as possible during the following business week. All invoices must be paid no later than 6pm EST the day prior to shipping in order to be added to the box. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 🐍POLICY FOR HOGNOSE IN COLORADO 🐍 All Hognose sales in Colorado require a health certificate at an additional cost of $50. If purchasing a hognose from CO, please provide your full name, home address, and phone number prior to shipping. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 🐢 TURTLE/TORTOISE SALES 🐢 All turtles under 4” are only sold for bona fide scientific, educational, or exhibitional purposes. Buyer is required to sign a form understanding the above use of any turtle purchases under 4”. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ✈️ OVERNIGHT SHIPPING ✈️ FedEx Priority Overnight shipping. We ship Tues/Wed depending on the weather. We will contact you to schedule a shipping date. Please provide a phone #, email and preferred hub. We will not ship until we have received a confirmation from the customer no later than 6pm EST on the day before shipping. *Please track your package before driving to the hub* ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 📦 HOLDING YOUR BOX 📦 We can hold your box for a total of *2 auctions*. The first auction you win an item, and the auction following. Orders are automatically combined on Palmstreet, so you can fill your box and will only pay one shipping fee between the two auctions! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 🦎 WE OFFER LIVE ARRIVAL GUARANTEE 🦎 • Guarantee applies automatically when packages are shipped to a FedEx hub. The package must be picked up *within 2 hours of arrival to the hub* or guarantee is void. • LAG is void if the customer reroutes a package without the sellers approval or knowledge. • LAG also applies to delivery to a residence under certain conditions. Please inquire about those conditions BEFORE asking us to ship to the residence. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ 🏥HEALTH POLICY 🩺 All animals are visually inspected and confirmed healthy prior to shipping. Any health concerns must be reported within **7 DAYS OF ARRIVAL**. • Buyer must provide clear photos and/or video of the animal along with the original invoice/order number when submitting a claim. • The animal must have been housed properly and in appropriate environmental conditions (temperature, UVB, humidity, diet, etc.). • Failure to notify us within 7 days of delivery voids any health consideration. • We are not responsible for issues resulting from improper husbandry, stress from handling, or environmental conditions after delivery. • Animal safety and proper care are the responsibility of the buyer once the animal is received. • If a qualifying issue is reported within our health guarantee period, we will provide one of the following: * Single-Animal Orders: A full refund of the animal purchase price + the original shipping cost, or store credit for the animal purchase price + the original shipping cost. * Multiple-Animal Orders: If the order contained more than one animal, refunds or store credit apply only to the affected animal(s). The shipping cost is non-refundable, as the shipping service was provided for the order. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ❌We do not ship or do business in the District of Columbia, Alaska, or Hawaii or where prohibited by law. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.