Last updated Jul 28, 2026

🌿Shipping from South Florida Tuesdays and sometimes Wednesdays. 🌿We answer messages typically within 24 hours Monday-Friday. Although your message may be read during off hours please expect a reply during our normal operating hours of 8-5 Monday-Friday. 🌿 Shipping turnaround is 2 weeks. 📣📣We are keeping up to date with the weather and shipping accordingly. Please allow extra time due to weather and carriers delays since your shipping can be held as safety precautions to ensure a happy arrival of your plants. ✅ Shipping upgrades available in the shop ✅ Cancellations will be 25% restock fee. ✅ Coupons and other offers cannot be combined. Only one coupon or offer per order. ✅ Please keep in mind shipping can cause stress in plants, allow a few days for it to acclimate and recuperate from traveling. ✅ We sell and ship plants from Silver Krome Gardens frequently. Please keep in mind due to the density and weight of their substrate we root wrap with moss any plant in 6”+ pots. If you have questions regarding this please ask prior to purchasing. ✅ We are not responsable for any weather related issues, carrier delays, lost/stolen packages or any other damages that may occur. ✅ All sales final. No refunds/returns or exchanges. ✅ Our #1 goal is to have a healthy plant and a happy costumer so we will do our best to work with you if any issues arise. Please send video within 1 hour of delivery so we can help you. ✅ By purchasing you acknowledge and agree to all terms and conditions. 🌿 Enjoy your new plant!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.