Last updated May 29, 2026

Welcome to The Backyard! Shipping: I ship Monday-Wednesday as long as the weather permits. I exclusively use USPS priority shipping. Returns/Exchanges: I don’t accept returns or exchanges. I preemptively discount or refund plants when I start packing orders if I’m concerned about the plant’s ability to ship well. If there is an issue with your order, message me with photos and we can work out refunds or replacements within reason. Repotting the plant will void any refund requests. Fresh cuttings are not eligible for refund or replacement. Cancellations: I don’t process cancellations on purges, shop purchases, or “buy now” live listings. I will process cancellations on auctions only if the request is made during the same live it ran on. General Rules: The Backyard is a space for everyone. We’re all at different places in life and in our plant journeys. Please be kind, helpful, and respectful of everyone in this space. Our community is not the place for shaming purchases or plant knowledge, fighting in the chat, trolling, etc. If there is an issue, a moderator or myself will remove disruptive users from lives/purges and handle reporting to Palmstreet Support.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.