Last updated Jul 23, 2026

Shop Guidelines Thank you for shopping with me! Please read these policies before purchasing. Shipping • Orders ship within 3–7 business days (usually faster). • Plants ship Monday–Wednesday only to avoid weekend holds. • Extreme weather (heat over 90°F / cold under 40°F) may delay shipping for the plant’s safety. You’ll be notified. • USPS Priority or Ground Advantage is standard. Heat packs or insulation are added when needed at no extra cost. • Tracking is provided as soon as the package ships. Plant Condition & Live Arrival • All plants leave healthy and carefully packaged. • Minor cosmetic damage or leaf drop during transit is normal and not eligible for refund. • Significant damage, pests, or dead-on-arrival issues must be reported with clear photos/videos within 24 hours of delivery. • Cuttings, nodes, and tissue cultures are sold as-is — rooting success is not guaranteed. • Variegation levels can change after shipping; no guarantees on future variegation. Returns & Refunds • Buyer’s remorse and “changed my mind” requests are not accepted. • Approved claims (major damage, wrong item, or DOA with proof) will receive a refund or replacement at my discretion. • Palmstreet’s platform policies take priority if there’s any conflict. Communication • Message me here on Palmstreet with any questions before or after purchase. I respond as quickly as possible. • Please inspect your plants immediately upon arrival. By purchasing, you agree to these guidelines. Happy growing! 🌱

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.