Hoyaharbor
Shop guidelines
Last updated Sep 4, 2026
💚 About My Plants • All Hoyas are propagated from my personal collection and grown with care. • Each listing shows the exact plant or a representative plant you will receive — However, baby leaves may not survive shipping. • Plants are sold fully rooted unless otherwise noted. 📦 Shipping & Packaging • Plants are shipped Monday or Tuesday (weather permitting) to avoid weekend delays. • I package each plant securely with great care, but I cannot control what happens in transit. • Please unpack and inspect your plant immediately upon arrival and give it time to adjust after shipping. 🌤️ Weather & Shipping Conditions • Extreme temperatures may delay shipping. I’ll contact you if I recommend waiting for safer conditions. • Consider adding a heat pack or cold pack during weather extremes (available as an add-on). 🪴 Plant Care After Arrival • Some plants may experience slight leaf drop or shipping stress and baby leaves may not make it — this is normal. • Allow your Hoya to acclimate before repotting or changing its environment. • Please quarantine plants before adding to your plant collection. • Contact me if you have questions about care — I’m happy to help! 📬 Policies & Support • All sales are final. I cannot accept returns or exchanges due to the nature of live plants. • If your plant arrives damaged or there’s an issue, please message me within 24 hours with photos or video. • I want you to love your plant, and I’ll do my best to make sure you’re happy with your order.
While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.
If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.
For more details or assistance, please reach out to Palmstreet’s Customer Support team.