Last updated Oct 15, 2026

Terms & Conditions: Flasked Tissue Culture Plant Sales By purchasing tissue culture flasks from our shop, you agree to the following terms regarding delivery, inspectability, and warranty coverage: 1. Unboxing Video Requirement Mandatory Video: To be eligible for any refund, you must record a single, continuous, unedited unboxing video. Requirements: The video must clearly show the original, sealed outer shipping box being opened for the first time, as well as a clear inspection of the flask(s) inside showing any transit damage, contamination, or plant death present upon arrival. 2. 24-Hour Reporting Window Any issues or damage claims must be submitted to us with your unboxing video within 24 hours of delivery. Claims submitted after 24 hours from tracking delivery confirmation will not be honored. 3. Voiding the Warranty Sealed Flasks Only: Due to the sterile nature of tissue culture, opening, unsealing, or tampering with the flask container itself immediately voids all warranty and refund eligibility. Do not open the flask if you intend to report an issue or request a refund. 4. Refunds & Returns No Returns: Due to biosecurity and plant safety considerations, we do not accept physical returns under any circumstances. Refunds: Approved claims meeting all criteria above will receive a full refund. 15-Day Policy: All refund requests are governed by Palmstreet’s 15-day policy window; no refund requests will be considered after 15 days from purchase/delivery under any circumstances.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.