Last updated Sep 7, 2026

We are not responsible due to mail carrier delays, weather damage, lost/stolen packages, unsuccessful care/acclimation/propagation and/or reverted plants. We do our best to propagate, grow, and pack our plants with care, understand that these are LIVE and shipping stress may happen. Buyer is also responsible for arranging local pickup. All plants will include basic care cards, you are in charge of further research. If you have any questions please reach out! Happy Planting, The Graf Greenhouse💚

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.