Last updated Sep 9, 2026

🌿 Backroad Tropics Shop Policies 🌿 Please check your weather before purchasing! If your temperatures are expected to be below 35°F or above 90°F, please contact me before ordering. I may recommend a shipping upgrade or a delayed ship date to help ensure your plants arrive safely. 📦 Shipping * Plants are carefully packaged and shipped with care. * Most plants are shipped rooted or in moss to reduce stress during transit. * Shipping upgrades are available upon request. * Orders are typically shipped Monday–Wednesday to avoid weekend delays. 🌱 Plant Care Please make sure you are familiar with the care requirements of the plants you purchase. If you have questions, feel free to ask—I’m always happy to help! ⚠️ Important Information While I take great pride in packaging healthy plants, I cannot be responsible for delays, weather conditions, carrier mishandling, or damage that occurs once the package leaves my hands. Please: * Bring your package inside as soon as it arrives. * Contact me within 24 hours of delivery if there is an issue. * Include clear photos of the plant, packaging, and shipping label. 🚫 Refunds & Replacements Refunds or replacements will not be considered if: * The plant has been repotted, cut, propagated, or otherwise altered before contacting me. * Damage is reported more than 24 hours after delivery. * The issue is due to improper care after arrival. ❤️ Customer Satisfaction My goal is for every customer to love their plants! If there is ever a problem with your order, please reach out. I will do my best to make it right. please message me if their ever a problem with your plant and let me make it right before giving me a bad review. Thank you for supporting Backroad Tropics 🌿💚 Happy growing!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.