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Shop guidelines
Last updated Dec 7, 2025
All items will be shipped bare root unless otherwise noted. Allow 2-3 days to handle shipping and provide tracking. Standard shipping by USPS Ground Advantage. For faster shipping, upgrade to USPS Priority. All sales are final. No exchange or cancellations. Please buy a heat pack with your shipping if your area experience temperatures below 40°F. They are available in the shop. If you choose not to ship with a heat pack, we will not be responsible for cold damage to your plants. Feel free to ask any questions about the plants 🙂
While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.
If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.
For more details or assistance, please reach out to Palmstreet’s Customer Support team.