Last updated Sep 7, 2026

RETURN/EXCHANGE: I do not accept returns or exchanges. All sales are final. LIVE ARRIVAL: I guarantee live arrival as long as the animal is picked up within 1 hour of it being available at the Hub. I will not ship to a residence unless absolutely necessary and there is no live arrival guarantee on home shipping. TAIL DROPS: For geckos, I am not responsible for tail drops as they are typically not preventable. Thankfully tail drops are purely cosmetic :) FTS: If a gecko develops FTS while on a hold, I will let you know. We can discuss as necessary. PAYMENT PLANS: 14-day payment plans for anything under $300. 30-day payment plans available for any animal over $300. A 25% non-refundable deposit is due up front for all plans. If the full payment is not received by the deadline, all payments will be forfeited. If you change your mind after beginning your payment plan, payments are non-refundable. Overall, I’m very understanding so just communicate! Happy to work with folks :)

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