Last updated Apr 23, 2025

Shipping is insured through shipper and can be contacted if there are any issues with orders. Please let us know if anything is wrong with product or address and is our fault. We want every customer to be happy with their experience and do our best to provide a positive space for everyone. Returns or exchanges are accepted within 30 days and may require a return shipping and restock fee depending on the reason for return or exchange.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.