Last updated Sep 5, 2026

🌿 Welcome to Nana’s Jungle Oasis! 🌿Thank you for stopping by! To ensure a smooth shopping experience during our marketplace sales and live streams, please review our official shop policies below. 📦 Shipping & Bundling Shipping Days: We ship every Monday and Tuesday to prevent plants from sitting in transit over the weekend.Combined Shipping: Yes, we bundle! If you win multiple items or bid in a live show, use the code [INSERT CODE, e.g., BUNDLE] at checkout to waive extra shipping fees after your first purchase.Winter/Summer Weather: Heat packs ($4) or cold packs ($3) are available in our shop. Please add them to your cart if your local weather is extreme. We are not responsible for weather-related transit damage if protection is not purchased. 🛑 Return & Refund Policy All Sales Final: Due to the perishable nature of live plants, we do not accept returns or exchanges.Arrived Damaged?: If your plant arrives severely damaged due to carrier mishandling, you must message us within 24 hours of delivery.Required Proof: Please include clear photos and a unboxing video of the damaged plant and the shipping box.Replacements/Credits: Approved claims will receive either a replacement plant or shop credit (excluding shipping costs). Minor leaf cosmetic damage or transit stress is normal and does not qualify for a refund.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.