Last updated Jun 12, 2026

PRICING We are not a wholesale reseller - items are priced at fair market value. Our goal is to offer quality items at affordable prices. BASKETS & BUNDLES Responsible basketing is allowed during lives. Lack of communication or failure to pay will result in forfeited items and loss of basketing privileges. A basket limit is $300 unless you are paying in full by the end of live. A 50% deposit is REQUIRED on ALL warehouse baskets. Remaining balances for baskets are due within: • 24 hours (warehouse lives) • 48 hours (house lives) Unless otherwise agreed upon in advance. ** Please screenshot your items and message them to our account. No put-backs on warehouse items after the live ends. To keep things running smoothly and fair for everyone, swaps are limited - we cannot accommodate multiple swap requests, so please be sure before claiming. Baskets are not to be treated as an online shopping cart, they are a commitment to purchase. Bundle pricing is available on baskets over $150, just ask! MYSTERY BOXES Each box has a guaranteed value of $100, averages around $200, and can reach up to $300 in market value. SHIPPING Most orders ship on Thursdays following the live sale. We’re a small team and work hard to get orders out quickly, but delays may happen - especially during holidays or severe weather. In some cases, processing times may be extended beyond our control. Giveaway items ship at seller discretion and availability. Paying customers are prioritized. CANCELLATIONS All cancellations are subject to a 20% restocking fee. RETURNS & REFUNDS All sales are final - please purchase mindfully. No returns or refunds outside of damaged items policy. If a special exception is made for a return; none of the original shipping cost will be refunded to the buyer, buyer is responsible for 100% of the shipping cost back to seller, and items will be subject to the 20% restocking fee. TRACKING You’ll receive a tracking link once your label is created. Delivery estimates begin at that time, please monitor tracking through the app. PACKING All orders are carefully packed with protective materials to minimize the possibility of damage during transit. SHIPPING DELAYS & DAMAGE If your order arrives damaged or delayed, contact us within 12 hours of delivery with photos of the item(s), packaging, and your order number. Failure to follow these steps voids any guarantee. Please note: minor cosmetic imperfections are not eligible for refunds, partial refunds, or replacements. While we pack with care, shipping delicate items always carries some risk. Buyer assumes all financial responsibility for return shipping’s cost. If your package is lost or tracking hasn’t updated for an extended time, reach out, we’ll help however we can with the carrier. LARGE/HEAVY ITEMS Items over 10 lbs may incur additional shipping fees. GIVEAWAYS Winners must be present at the time of drawing or the giveaway will be rerun. POLICY We reserve the right to refuse service or sales to anyone displaying disruptive or threatening behavior or violating our guidelines, in accordance with federal and Arizona state laws. ** subject to change at seller’s discretion.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.