Last updated Jul 3, 2026

🌱 Shop Policies for ChappyRoots 1. General Information • Processing Times: Orders are packed and shipped on Mondays or Tuesdays. • Local Pickup: Available by appointment. ⸻ 2. Shipping Policy • Carriers: We ship with USPS Priority or UPS, depending on the order size and destination. • Transit Time: 3 Day Select or sooner. November - March 2 day max Winter Shipping!!! Live arrival guarantee for 2 day air. I am not responsible for winter and cold damage but reach out to me within 24 hrs of delivery and we can figure out a solution. • Heat/Cold Packs: Automatically added during extreme weather. Additional charges may apply. • Winter/Summer Shipping Holds: In cases of unsafe temperatures, shipping may be delayed until conditions improve. ⸻ 3. Returns & Refunds Because we sell live plants: • Final Sale: All plant sales are final. • Damaged Plants: If your plant arrives in poor condition, contact us within 24 hours of delivery with clear photos of the box, packaging, and plant. We will review and offer a replacement, store credit, or partial refund if applicable. we do not offer discounts for minor cosmetic damage through shipping. some wear and tear in shipping plants is normal, especially on older leaves. plants go through a lot of stress during the process so it's normal to have a few imperfections! • Customer Care: We are not responsible for plant health issues arising after arrival due to improper care, environment, or neglect. • Non-Returnable Items: Plants, sale items, gift cards, and shipping fees are non-refundable. ⸻ 4. Cancellations • Orders may be cancelled same day of order if you bought a plant on accident (i have done this myself so I get it!). one free cancellation per person and then a 50% restocking fee applies. • After label is created, cancellations are not possible. ------ 5.Fresh Import Policy 🌿 Fresh imports are newly imported plants that have recently completed international transit. Because of the stress of shipping, these plants may have cosmetic imperfections such as yellowing, blemishes, torn leaves, or minor leaf loss. These are normal and should be expected. Live Arrival Guarantee: Your plant is covered by our Live Arrival Guarantee. If your plant arrives dead or with severe shipping damage, you must contact ChappyRoots within same day of delivery with clear photos of the unopened package, the plant, and the shipping label. Approved claims will receive a refund or store credit at ChappyRoots’ discretion. Once a plant has been delivered alive, all sales are final. Due to the nature of fresh imports, we do not offer refunds, returns, exchanges, or replacements for acclimation issues, transplant shock, leaf loss, cosmetic damage, variegation changes, growth habits, or decline that occurs after delivery. By purchasing a fresh import, you acknowledge the inherent risks associated with importing live plants and agree to these terms.

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.