Last updated Mar 14, 2026

Hello fellow plant lovers! ❤️ Here are a few shop guidelines to keep in mind: - I do not have a storefront thus Palm Street is my business platform. I will do my best to respond to questions or requests 7 days a week but please be patient. At times it may take me a few hours to get back to you; - I ship on Mondays- Wednesday, to ensure you receive your plant by the weekend. I will try my best to get your shipment out the Mon-Wed after the show/order but there may be a a week delay, especially if the plant has just been watered and is exceptionally wet. Hoyas do not do well when shipped very wet; - Please note, there may also be a delay in shipment due to weather. In circumstances of extreme weather, I may hold an order until I deem it safe to ship. If this happens, it will be communicated to the buyer via the message center located in the Palm Street app; - I do not take responsibility for the plant once it has left my care. Shipping delays do sometimes happen. Unfortunately, that is out of my control; - During winter, defaukt shipping is UPS 2 day air; - In some cases, I may suggest you ship your plants UPS next day. This may be especially true if the particular plant purchased is known to have difficulties in shipping. Or you may wish to automatically upgrade shipping to ensure quicker delivery of your package. Either way, different shipping options are available for purchase in the shop. Note: Shipping upgrades are an extra fee on top of already quoted fees; - If there is a SIGNIFICANT difference in quoted shipping fees vs. actual fees, I will reimburse you the difference. Please realize, my shipping costs are not only what is paid to the shipper but also packing supplies to ensure your plant(s) arrive safely to you. That being said, shipping differences of less than $10 will not be reimbursed; - It is important to move your plant package into the house as soon as possible once they are delivered to your address. Packages that are left outside in extreme weather conditions or that are stolen, damaged, or destroyed due to delay in getting them into your home safely are not subject to any type of guarantee; - I do not provide refunds or exchanges. If a plant is unalived when unboxed, please contact me within 1 hour of delivery to report a problem. I will try my best to make it right - whether that is by plant replacement or store credit. Be prepared to share an unboxing video and/or pictures of the item; - If your package is delayed in transport, resulting in the arrival of dead plants, please contact me. I will assist you in filing a claim with the shipping company or Palm Street; - They only time I allow cancellations of orders is if it during a live show; - If there is sufficient reason you are unable to purchase an item, there will be a 20% restocking fee incurred. I’m happy you are joining me in this wonderful world of plants. Happy planting! 🌱

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.