Last updated Aug 4, 2026

All sales are final. No cancellations, please buy responsibly. 📦 Shipping from Cumming, Georgia All orders ship 1 to 2 weeks after purchase date. Standard shipping is USPS/UPS ground or 3day if shipping charges are covered. Faster upgrades available in the shop. Shipping rates cover shipping cost plus shipping materials. 📬 Shipping HI, AK, or PR may require extra shipping charges. 🌡️ Weather Notice: Please consider temperatures before ordering. Heat pack add on is available in the shop. 🌿 Live Plants: Some stress or yellowing is normal after shipping—allow time to acclimate. We are not responsible for postal delays, lost/stolen packages, or weather-related damage once shipped. It is highly recommended to upgrade shipping for all plants. 📸 Unboxing Policy: Please record a video within 2 hour of delivery for any claims. 💰 Refunds: All sales are final. Refunds are only accepted for AquaOrganix; bottle must be returned and the buyer must cover return shipping. 🚫 Any cancelations will incour a 20% restocking fee. Please buy responsibly. Thank you for supporting our small business! Everything is packed with care and love—enjoy your new plants and products!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.