Last updated Aug 17, 2026

ALL SALES FINAL. Someone MUST be home to receive the package to have it shipped to a home. We are not responsible for handler (FedEx, UPS, USPS) mistakes. If no one will be home we can have it shipped to a FedEx ship center, if you do not know where one is send us your zip code and we can find one. Live animals cannot be shipped to FedEx Ship and Print Centers or FedEx kiosk in Walmart, Walgreens, Hotels, etc. FEDEX SHIP CENTER ONLY Winter time shipping: 35 degrees nightly low can be shipping to a center for pick up 40 degrees nightly low or higher can be shipped to a 12 Pm home delivery Summer Shipping: 85 degree high or less can be shipped over 85 degree most cases will have to wait for a cooler day or ship to a hub for pickup. Hurricane/storm shipping: please note that we are in Florida when purchasing and we cannot ship during a hurricane. We do not give refund due to circumstantial weather conditions that delay shipping. We want wants best for your animal and for your animal to arrive safe. We use heat/ice packs as we feel needed, if you want to know if we will use one ask us! If we are not and you would like one used please ask, but we are not responsible for the shape that the animal/plant comes in. For example: Low 52°f and high of 70°f for a corn snake heat pack will not be used. If you request a heat pack and the shipment is delayed and sits on a truck all afternoon it could over heat and kill the animal. If you purchase an animal and it is too cold, hot, or there is a weather delay we will hold the animal free of charge until the weather is better. There are two time slots you can receive a delivery. 12 pm, and 4:30 pm. These time slots depend on how far you live from FedEx. if you live in a "rural" area or far from a FedEx ship center then it will most likely be a 4:30 pm delivery. 4:30 pm delivery's must be picked up from a center and cannot be shipped to a home. If you are not sure what time slot you live in message us! SHIPPING DAYS: Due to the rising price in gas we can no longer drive 3x a week to the hub to ship our animals out. It is a lot of extra gas that we do not charge extra for. Moving forward we will only be shipping out 1 day a week. It will either be Monday, Tuesday, or Wednesday. It will change from week to week depending on the weather and what day looks best. Special acceptations will be made from time to time depending on the circumstance.We are not responsible for the mishandle of the package or for shipping mistakes and delays by FedEx/UPS. Wards World has a No Refund policy. Most cases we offer store credit. We cannot credit or refund shipping charges.If you are having issues with an animal within the first 48 hours you must contact us right away! Do not wait weeks or months. (photo evidence required : shipping upgrade must be purchased in order to receive any sort of LAG. we are not responsible for the mishandling or length of shipping due to shipping company’s issues. pitcher plants may or may not come with pitcher but new ones will grow. not responsible if you kill your plant. we are not responsible for minor damages (broken leaf/ pitcher, etc) caused during transit.

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