Last updated Oct 11, 2026

🌿 Shop Guidelines 🌿 Please read before purchasing. • All plants are sold as-is. You will receive the exact plant shown during live sales unless otherwise stated. • Hoyas are living plants and may have minor cosmetic imperfections including blemishes, scars, edema, sun stress, or imperfect leaves. These are normal and part of collecting. • Rooted cuttings and starter plants are sold with established roots unless specifically labeled as unrooted. • Growth points, peduncles, and new leaves are never guaranteed after shipping. • Variegation, splash, and coloration can vary depending on lighting, maturity, and growing conditions. • Plants are carefully packed with insulation and padding when needed, but shipping stress can occur. Some yellowing, soft leaves, or minor damage during transit is normal. • Please monitor your local weather before purchasing. We are not responsible for heat or cold damage once packages are in transit. • Shipping delays or losses caused by carriers are outside of our control. I recommend upgrading shipping to decrease the likelihood of issues during transport. Once plants leave my hands I am no longer in control of or responsible for what happens to them. Losses may be reported by buyer through USPS or UPS. • We recommend acclimating plants slowly after arrival: * Keep out of direct sun for several days * Avoid immediate repotting * Allow plants time to adjust to your environment • All sales are final. Due to the nature of live plants, we do not accept returns or exchanges. • By purchasing, you acknowledge that you understand the risks associated with shipping live plants and agree to these shop policies. Thank you for supporting my small plant hobby shop 🌱

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.