Last updated Dec 19, 2025

I ship Tuesday and Wednesday to reduce weekend delays Default shipping is UPS Ground, can be upgraded to 2 day or overnight for an additional charge. Other shipping methods can be considered at buyer’s request. Please be aware of your weather. Expedited shipping, insulation, and heat packs are recommended if your temperature will be below 45 degrees. I can hold plants for up to a week if the weather in your area is not suitable for shipping due to high or low temperatures. I am not responsible for damage that happens during shipping. Please file a claim with the carrier if this happens. I offer a live arrival guarantee only if overnight shipping is selected. If the plant arrives damaged, please contact me within 24 hours with an unboxing video. I am not responsible for damages caused by the package being left out in the heat or cold or delayed in transit. I do not accept returns on live plants. However, refunds, replacements, and partial credit will be considered on a case by case basis when the above guarantee conditions are met. Some shipping stress should be expected when purchasing plants as these are living things. Yellowing leaves, wilting, and dropping leaves are all normal. These do not qualify for a refund. Please contact me through Palmstreet before leaving a review. I want to do what I can to make sure you are happy with your purchase! Contact me before purchasing a plant if you have any questions!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.