Last updated Apr 24, 2026

All purchases are first come, first served and items are not held without completed payment. All sales are final and cancellations, returns, or exchanges are not accepted on live healthy plants. Shipping is available nationwide within the United States. Orders ship Monday through Wednesday to reduce transit stress and may be delayed during extreme weather to protect plant health. Heat packs and insulation are available in the shop. Once a package has been transferred to the carrier, Luna’s Jungle is not responsible for postal delays, lost packages, or carrier mishandling. All plants are inspected before shipping and sent out healthy. Minor cosmetic imperfections, soil movement, or natural variation in size, shape, and variegation are normal and should be expected with live plants. These are not considered defects. Dead on arrival issues must be reported within two hours of delivery with clear videos and photos of the plant, packaging, and shipping label. If approved, a replacement or store credit will be offered. Live arrival guarantee with next day air and appropriate heat and insulation purchases. Coverage does not apply to minor damage, weather stress, shipping delays, or incorrect addresses. If you have questions, please message me anytime or text 270-401-5905. Thank you for supporting Luna’s Jungle

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.