Last updated Aug 30, 2026

Shop Guidelines Please note that at this time I am not licensed to ship to CA or HI. I’m sorry and I’m working on it! Orders ship Monday or Tuesday via USPS or UPS 2 Day and I will choose the option that gets the plant to you soonest. Please message me if you wish to upgrade to next-day and I can invoice the difference. I include basic insulation, but not heat or ice pack unless requested. Be mindful of weather and tracking. Sad things happen when plants sit on hot porches! Please keep the following in mind: I pack with care, but it is normal for plants to undergo some shipping stress. Some leaf yellowing or dropping is common and does not warrant a refund. If there is a significant problem with the plant NOT due to shipping, an unboxing video is required along with a description of the issue. I may ask for additional pictures in order to consider a fair outcome for all. I am not responsible for packages after they leave my care, and buyer assumes all risk that may come from shipping delays or damages, including issues related to temperature damage beyond my control. No refunds or cancellations unless there are extenuating circumstances. I am happy to answer any questions about aftercare, and love seeing update pictures. I truly select and cultivate plants I care about and want nothing more than to see them thrive with happy customers. I am thankful for your business. Enjoy!

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.