Last updated Aug 8, 2026

🔴SHIPPING GUIDELINES —> Orders will combine Monday through Sunday and shipped out the following Monday/Tuesday. Plant purchases go out UPS 2nd Day Air standard, with delivery upgrades for Overnight available for an additional cost. Shipping charges are calculated and should any overages occur these will be refunded to the purchaser. Non-plant purchases (i.e. accessories, substrate, etc) will go out USPS or UPS Ground depending on costs. WINTER SHIPPING: Every plant package shipped during the cold months automatically has one heat pack and interior insulation if nighttime temps are <45 Fahrenheit. If you DON’T want these please message before the shipping date to exclude. Orders are held if temps are under 30 Fahrenheit. SUMMER SHIPPING: Cryo/cooling packs are available in the shop for an add on fee, please purchase if your temps are greater than 95 Farenheit. Orders are held if temps are over 115 Fahrenheit. Any weather protection must be purchased before label has been created for shipping. HAWAII & ALASKA: Buyer’s in these states must purchase the state specific up-charge in the shop in order to ship. We do not ship to Peurto Rico. If you’d like to request a hold for emergencies only (I.e. weather, out of town, etc.), please do so before midnight on the Saturday before shipping by purchasing hold listing in shop. Seller is not responsible for any shipping delays or damages that occurred during shipping. Seller is not responsible for weather related issues regarding your package. 🔴RECIEVING YOUR PACKAGE —> Please be aware that stress from shipping is a natural process of live plant purchases and cosmetic damage/yellowing of leaves/etc. may occur. If your plant arrives dead or in poor shape please reach out and we will discuss either replacing the plant or issuing a total/partial refund on a case-by-case basis. You MUST provide a picture or video within 2 hours of delivery to address any concerns. We will not be responsible for any damage that occurred from the package being left out in the weather for more than 2 hours from being marked delivered. We will only issue a replacement/refund IF you provide the above proof of issue, purchased any necessary weather protection, and we’ve determined the plant to be in unsalvageable condition. 🔴GIVEAWAYS —> As per Palmstreet guidelines, you must be present to win and claim any giveaways. We strive to create a safe and fair experience for all of our customers. Shipping is not free for giveaways. 🔴IMPORTANT NOTES —> There are NO REFUNDS, RETURNS, or EXCHANGES allowed. ALL SALES ARE FINAL. Rehabs appear healthy upon sale but not guaranteed; buy at your discretion. I use beneficial bugs for pest management, you may have a few that come home on your plants but they are harmless! 🔴CONTACT —> For any questions or concerns, feel free to reach out to us via messaging on Palmstreet, through our Instagram, or email (contact@birdhouseplants.com) Thank you SO MUCH for supporting our small business and hanging out in our lives. We appreciate everyone 💛🫶

While we encourage sellers to establish clear and detailed shop policies, these policies must align with Palmstreet’s platform policies and Terms and Conditions.

If there is a conflict between a seller’s shop policies and Palmstreet’s platform policies, our platform’s policies take precedence. This ensures a consistent and equitable experience for all users.

For more details or assistance, please reach out to Palmstreet’s Customer Support team.